Privacy Policy

Information You Provide

When you make a booking, contact us, or use our services, we may collect: your name, email address, phone number, billing and payment information, and details about your luggage or delivery preferences.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This information is collected through cookies and similar tracking technologies.

Information from Third Parties

We may receive information about you from third-party services such as Google Analytics, payment processors, and mapping services used to facilitate bookings and deliveries.

We use the information we collect to: • Process and fulfill your luggage storage and delivery bookings • Communicate with you about your bookings, including confirmations and updates • Process payments and prevent fraudulent transactions • Send you service-related notifications (e.g., delivery status) • Respond to your inquiries and provide customer support • Improve our website, services, and customer experience • Comply with legal obligations • Send promotional communications (only with your consent)

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances: • Service Providers: We share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, mapping services), subject to confidentiality agreements. • Legal Requirements: We may disclose your information if required by law, court order, or governmental authority. • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. • Safety: We may share information to protect the safety and security of our employees, customers, or the public.

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website. We use Google Analytics to understand how visitors interact with our site. Google Analytics uses cookies to collect anonymous data. You can opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data transmission and secure storage practices. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you. • Correction: Request that we correct inaccurate or incomplete information. • Deletion: Request that we delete your personal information, subject to certain legal exceptions. • Opt-Out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails. • Data Portability: Request your data in a portable format. To exercise any of these rights, please contact us at operations@staybreezy.co.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: BreezyDrop 1016 4th Ave S, Nashville, TN 37210 Email: operations@staybreezy.co Phone: (629) 265-8300